Account deletion
How licensed Rapid Cortex users request deletion of their login and associated personal data. Google Play reviewers and Android users should use this page.
Last reviewed September 13, 2026
Rapid Cortex accounts are provisioned by an agency administrator. There is no public self-signup in the Android app. Licensed staff can still request deletion of their user account from Account → Request account deletion in the app, or by using the contacts below.
Who this is for
Venue, campus, and other Rapid Cortex staff who sign in with a work email on the Android app (us.rapidcortex.app). Ring™ Device Owners who enrolled Rapid Vision™ use the Ring unlink / Ring account deletion flow instead.
How to request
- In the Android app, open Account and tap Request account deletion (this page).
- Email privacy@rapidcortex.us from the same work address used to sign in. Include the agency name if you know it.
- You may also write support@rapidcortex.us or ask your agency administrator to disable the account.
We acknowledge requests within 5 business days and complete deletion within 30 days unless a longer period is required by public-safety recordkeeping law.
What we delete
- The Cognito login for that user (email, role mapping, refresh tokens).
- Device-local data (session, biometric preference) when the user signs out or uninstalls.
- Push tokens associated with that user, if any were ever stored.
What we retain
Agency operational records (location codes, NFC write logs, audit events) belong to the subscribing agency and are not removed solely because one staff login is deleted. Limited audit metadata may be retained for up to 7 years where required for public-safety recordkeeping. See the Privacy policy — Your rights for DSAR details.
This page is publicly accessible without login for Google Play and privacy-policy review.